Operations Analyst

Mega is looking for a passionate Operations Analyst ready to strengthen the Operations department at Mega! 💥💡

Rigorous? Self-motivated? Passionate about the world of energy? Motivated to evolve in a young local company where your opinion counts? 📝 This job is for you !

The Job :

• Execute data processing, contract activation/deactivation, invoicing and payment processes, and report any deviations to identify areas for improvement.
• Take part in implementing pricing strategy changes decided by management.
• Participate in monitoring and compliance with the department's SLAs and performance KPIs.
• Participate in the implementation of solutions aimed at improving the department's performance and the efficiency and security of our operational processes and exchanges with the market.
• Participate in projects aimed at improving customer experience and satisfaction.
• Produce analytical and control reports.
• Participate in operational discussions with the various market players: network operators, regulators, suppliers, etc.
• Participate in maintaining regulatory compliance of our processes and procedures.
• Centralize irregularities in our various tools and interact with our IT partners to find solution.
• Run queries on our databases and format the results.
• Assist management in its tasks and in the development of the department.
  
  

Working at Mega is :

• Contribute to a sustainable future where energy (and telecom) is viable and still affordable for everyone !
• Work in a young and dynamic work environment with a hybrid model allowing for flexibility.
• Come as you are. Mega is a safe place for everyone <3.
• Evolve in line with our key values :
  -> Agility: We adapt quickly and embrace change.
  -> Autonomous: We trust our people and their ideas, taking ownership of our actions.
  -> Durable: We build lasting relationships with people, customers, partners, and the planet.
  -> Transparent: Open communication is essential.
  -> Human: We value small, empowered teams, respect diverse opinions, and believe every idea matters

• Full-time job in the center of Liege or Leuven, with competitive salary package in line with diploma / experience.

Is this job made for you?

• Experience : You hold a Master’s degree.
• Skills : You are analytical, detail-oriented and enjoy solving complex problems
• You have proficiency with Office and Excel and have good knowledge in SQL.
• You are rigorous, efficient, self-taught and curious. You are autonomous and proactive.
• You like working in a team.
• Bonus : knowledge of the Belgian energy market and telecommunication sectors along with some programming skills is a plus.
• Languages : You are fluent in French or Dutch with good knowledge in English.