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Operations Analyst

Hybrid
  • Liège, Walloon Region, Belgium
  • Leuven, Vlaams Gewest, Belgium
+1 more
Back Office

Job description

Mega is looking for a passionate Operations Analyst ready to strengthen the Operations department at Mega! 💥💡

Rigorous? Self-motivated? Passionate about the world of energy? Motivated to evolve in a young local company where your opinion counts? 📝 This job is for you !


The Job :

  • Execute data processing, contract activation/deactivation, invoicing and payment processes, and report any deviations to identify areas for improvement.
  • Take part in implementing pricing strategy changes decided by management.
  • Participate in monitoring and compliance with the department's SLAs and performance KPIs.
  • Participate in the implementation of solutions aimed at improving the department's performance and the efficiency and security of our operational processes and exchanges with the market.
  • Participate in projects aimed at improving customer experience and satisfaction.
  • Produce analytical and control reports.
  • Participate in operational discussions with the various market players: network operators, regulators, suppliers, etc.
  • Participate in maintaining regulatory compliance of our processes and procedures.
  • Centralize irregularities in our various tools and interact with our IT partners to find solution.
  • Run queries on our databases and format the results.
  • Assist management in its tasks and in the development of the department.

Working at Mega is :

  • Contribute to a sustainable future where energy (and telecom) is viable and still affordable for everyone !
  • Work in a young and dynamic work environment with a hybrid model allowing for flexibility.
  • Come as you are. Mega is a safe place for everyone <3.
  • Evolve in line with our key values :
    -> Agility: We adapt quickly and embrace change.
    -> Autonomous: We trust our people and their ideas, taking ownership of our actions.
    -> Durable: We build lasting relationships with people, customers, partners, and the planet.
    -> Transparent: Open communication is essential.
    -> Human: We value small, empowered teams, respect diverse opinions, and believe every idea matters
  • Full-time job in the center of Liege or Leuven, with competitive salary package in line with diploma / experience.

Job requirements

Is this job made for you?

  • Experience : You hold a Master’s degree.
  • Skills : You are analytical, detail-oriented and enjoy solving complex problems
  • You have proficiency with Office and Excel and have good knowledge in SQL.
  • You are rigorous, efficient, self-taught and curious. You are autonomous and proactive.
  • You like working in a team.
  • Bonus : knowledge of the Belgian energy market and telecommunication sectors along with some programming skills is a plus.
  • Languages : You are fluent in French or Dutch with good knowledge in English.

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